Hello Bernd, Thank you for your feedback and for bringing these various issues to our attention. The toilet seat has since been replaced and the shower rail has also been reattached. Regarding the mattresses, we were not aware of any sagging. We will...

Hello Andrea, We are sorry to hear about the difficulties you experienced and are surprised by your comment regarding the access code. The check-in instructions and access details were available through the link that was sent to you the day before your...

Thank you very much Giulia for your review and your excellent rating. We are glad that you enjoyed your stay and felt comfortable in the apartment. Thank you as well for your comments regarding the toilet seat and the Wi-Fi. We will check these points and make the necessary improvements. We would be happy to welcome you again in the future. Kind regards,

Hello Bas, Thank you for taking the time to share your feedback. We’re delighted that you enjoyed the comfort, as well as the city setting and the ease of parking. Regarding the outdoor space, however, we are a little surprised by this comment: the...

Bonjour Patricia, merci pour votre retour. Nous sommes ravis que vous vous sentiez bien en Alsace ! Nous espérons que vous ayez apprécié le logement, et aurions aimé davantage de précisions sur votre note afin de mieux comprendre votre expérience.